Friday, July 30, 2010

This Company Has an F Rating with the BBB

I joined this MLM company before researching it - my stupid mistake. I am hoping this blog will help others before they spend wasted money on this MLM and in my case, much time and frustration trying to get them to cancel my membership AND portal and quit charging my credit card. This company, per Fox News, is being investigated for being a possible pyramid scam. The company also uses the name Crowd Sourcing International. If someone approaches you about getting 10 license plates a month and how easy it is to make a lot of money....do your own careful research. You can go on the Better Business Bureau sight to see. Here is what the Dallas sight posted:


Customer Complaint History
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 40 complaints about this company in the last 36 months, our standard reporting period. Of the total of 40 complaints closed in 36 months, 40 were closed in the last year.
These complaints concerned :
+ 2 regarding Advertising Issues
1 - Advertised terms not honored
1 - Advertisement misrepresented a service


+ 8 regarding Billing or Collection Issues
1 - Failure to correct billing errors
4 - None of the Above - Credit, Billing or Collection Complaint Issue
2 - Unauthorized bank debits
1 - Unauthorized credit card charges


+ 6 regarding Contract Issues
5 - Failure to honor a contract or agreement
1 - None of the Above - Contract Complaint Issue


+ 1 regarding Customer Service Issues
1 - Failure to respond to phone calls or written requests for assistance or support


+ 1 regarding Product Issues
1 - None of the Above - Product Quality Complaint Issue


+ 16 regarding Refund or Exchange Issues
5 - Failure to honor promised refunds, exchanges, or credit
4 - Failure to honor refund, exchange or credit policies
7 - None of the Above - Refund or Exchange Complaint Issue


+ 3 regarding Sales Practice Issues
1 - Sales presentation did not disclose key conditions of the offer
2 - Sales presentation misrepresented the service


+ 3 regarding Service Issues
1 - Failure to honor service estimate or agreement
2 - None of the Above - Service Complaint Issue



These complaints were closed as:
+ 31 Resolved
15 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
16 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.


+ 2 Unresolved
2 - Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.


+ 6 Administratively Closed
5 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.


+ 1 No Response
1 - Company failed to respond to BBB to resolve or address the complaint issues.

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